Our mission at WB Jewelry Chest is to provide the highest quality jewelry and gifts with maximum customer service and maximum customer satisfaction. To this end, we will do anything within reason to keep you as our satisfied customer, and we value your input and continued patronage.

View an article about us in Success Magazine. Click here.

Contact us at:
Phone: (518)878-1592
Email: wbjewelry@yahoo.com
wbjewelry@yahoo.com

We want you to be completely satisfied with your purchase. If you are not completely satisfied with your purchase, please see our Return/Exchange Policy below. We will do everything within our power to make you happy.



Shipping
We offer shipping via USPS priority mail within the continental U.S. Orders should be received in 3-5 business days. Orders placed on the weekend will be shipped on Wednesday, providing payment has been received.Please allow 3 weeks for delivery of armoires and floor clocks.

Forms of Payment
We accept Visa, Mastercard and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and phone number. The billing and shipping information must match what your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Personal checks and money orders are accepted. You may mail your payment to:

WB Jewelry Chest

752 Hamilton Street

Schenectady, NY 12307

Items will be shipped after payment clears the bank.



Return/Exchange Policy
You may exchange an item for any reason within 10 days. You will be responsible for all shipping charges.This rule does not apply to spedial orders. See below.

Jewelry Returns:

We offer a 7 day no question asked return policy for all jewelry items except special orders (sizing, engraving, stone setting, etc.). Returns incurs a 15% restocking fee minus shipping charges.

Return Procedure
Unsatisfied? Please follow these steps to assure a prompt replacement:



  1. Package your return in the original carton using secure tape.
  2. We will only refund actual ground shipping cost on exchanges due to our error.
  3. We do not accept COD's.
  4. Keep a record of your shipment until you have received replacement merchandise or credit.

    NOTE: It is very important that you fully insure your return shipment as we cannot be responsible for any loss or damage during shipment to us. Any unauthorized, improperly packaged, or non-insured packages will be returned to sender.

  5. You will receive e-mail notification about your return or exchange within seven business days after receipt of the item by us. A refund will be made on the 15th or 30th of the month by issuance of a credit to your credit card or paying agent and this credit will show on your regular billing statement from that source.

    We want you to be a satisfied customer. If you have any questions or wish to comment about our products or service, please feel free to call or write us. We value your opinions and business.



Special Orders

The following items qualify as special orders:

  • Stone-set pieces.
  • Merchandise altered at the customerís request from what is shown online.
  • Items offered in standard sizes which are altered in length or diameter to the customerís specifications.
  • Some items ordered in quantities of twelve or more.
  • All name jewelry.
  • Sport numbers.
  • All engraved pieces.

    Special order merchandise is made per the customerís direction. Therefore, it is non-returnable, non-cancelable and non-refundable. There are no exceptions made to this policy.

    Certain special order merchandise may require email or voice confirmation before the order can be processed to verify, clarify or confirm the contents of the order.

    Special order delivery times can range between 5 days and 8 weeks. Your customer service representative can advise you of the expected delivery time of your specific item. As always, the times provided are estimates and cannot be guaranteed.

    Special orders are not guaranteed to ship with other merchandise.

    If you need any assistance, please contact us by email at wbjewelry@yahoo.com or by telephone at 518-878-1592.


    Earn Free Merchandise:

    Shop with friends and family by hosting a web show. If your friends purchase from my website over a 24 hour period, you can earn a credit of 10 percent of their orders. This can be used towards merchandise of your choice or you may earn free product.How does this sound? Contact me and I can set up a web show just for you (email: wbjewelry@yahoo.com)


    Metal Price Chart

    [Most Recent Quotes from www.kitco.com]




    Gold Info Gold is one of the most precious metals in the world. It is present in the rivers, seas, and the earth's crust and trace amounts are present in plants and animals. It is, however, difficult and expensive to extract. In modern mining operations approximately 3 tons of ore are needed to extract one ounce of gold. The many desirable qualities found in gold, along with its scarcity, have made it the most popular metal for use in jewelry today. Properties of Gold: Gold in its pure state... Has a melting point of 1945 degrees Farenheit (1063 degrees Celsius). When alloyed (chemically combined) with other base metals the melting temperature of the resulting alloy is changed. 18K yellow gold has a melting point of 1675 degrees Farenheit and 14K yellow gold has a melting point of about 1550 degrees Farenheit. Has a specific gravity of 19.33. It is relatively heavy compared to most metals, such as silver (SG 10.7) or iron (SG 7.8). A notable exception is platinum (SG 21.4). Is more malleable than any other metal and can be hammered into foil so thin that it is almost transparent. Has a unique ductility property allowing it to be drawn into wire so fine it can barely be seen. Is deep yellow in color. Its great reflectivity properties help keep its brightness and color from fading with time. Will not rust, tarnish or corrode. Gold jewelry recovered from ancient Egyptian tombs is in the same state as when placed there over 4000 years ago. Is softer than most other metals. On the Mohs scale of hardness (which is a measure of a gemstone or mineralís resistance to scratching), gold has a hardness value of 2 to 2.5. Diamond has a value of 10. Pure gold may easily be scratched. Fortunately, gold becomes harder when alloyed with other base metals. Is relatively scarce and therefore expensive. It is estimated that only 125,000 tons of gold have been mined the world over since the beginning of time. Is able to bond with other base metals. This property gives rise to the many different colors available in modern gold alloys. Fineness (Karat Value) Since ancient times the purity of gold has been defined by the term karat, which is 1/24 part of pure gold by weight. Pure gold is equivalent to 24K. Gold purity may also be described by its fineness, which is the amount of pure gold in parts per 1000. For example, a gold ring containing 583 fine gold has 583 parts (58.3%) gold and 417 parts (41.7%) of other base metals.

    Federal Trade Commission rules require that all jewelry items sold in the United States as gold shall be described by "a correct designation of the karat fineness of the alloy." No jewelry item less than 10K may be sold in the United States as gold jewelry.

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